Frequently Asked Questions

Yes! We offer continuing education credits for psychologists. MindScience Collective is approved by the American Psychological Association to sponsor continuing education for psychologists. MindScience Collective is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists (#PSY-0312). MindScience Collective maintains responsibility for this program and its content. Many state boards for other professions accept APA approval for continuing education. Please check your board's website to confirm or email us and we're happy to help answer any questions. We are working very hard behind the scenes to get additional approvals for our CE programs. We respect and value the importance of all mental health practitioners! Feel free to reach out to info@mindsciencecollective.com if you’d like to be notified when a particular approval is received.

You will need to watch the recorded course in its entirety, pass a quiz on the course content with a score of at least 75%, and submit a course evaluation prior to receiving CE credit. You have up to three attempts to successfully pass the quiz. Upon completion of these components, you will be immediately able to download a CE certificate verifying your successful completion of the course. No partial credit will be given. MindScience Collective is approved by the American Psychological Association to sponsor continuing education for psychologists. MindScience Collective is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists (#PSY-0312). MindScience Collective maintains responsibility for this program and its content. Many state boards for other professions accept APA approval for continuing education. Please check your board's website to confirm or email us and we're happy to help. We are working very hard behind the scenes to get additional approvals for our CE programs. We respect and value the importance of all mental health practitioners! Feel free to reach out to info@mindsciencecollective.com if you’d like to be notified when a particular approval is received.

Our course registration refund policy is as follows: Full Refunds: A full refund may be granted if a cancellation request is received within 5 days after the course purchase date, and the course has not been activated and started. Refund requests must be submitted in writing via email to info@mindsciencecollective.com. No Refunds: After 5 days of purchase or once a course is purchased and has started, no refunds will be issued, regardless of participation status or completion. Exceptional Circumstances and Grievances Refund requests due to documented emergencies (e.g., medical emergencies) will be considered on a case-by-case basis at the discretion of MindScience Collective. Supporting documentation may be required. Course participants filing a grievance may request a refund or credit for the course; the MindScience administrator will serve as the final arbitrator of such requests. See grievance procedures for additional details. Course Cancellations by MindScience Collective In the unlikely event that MindScience Collective cancels a course, registered participants who have not yet completed the course will have the option to receive a full refund or transfer their registration to a future course. By registering for a course with MindScience Collective, participants acknowledge and agree to the terms outlined in this refund policy. For any questions or refund requests, please contact us at info@mindsciencecollective.com.

MindScience Collective is fully committed to conducting all activities in accordance with the American Psychological Association's Ethical Principles of Psychologists. MindScience Collective will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the members of the continuing education committee. While MindScience Collective goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which require intervention and/or action. This procedural description serves as a guideline for handling such grievances. All grievances should be submitted in writing to the general email of MindScience Collective (info@mindsciencecollective.com). If the person submitting the grievance would like to exclude particular individuals from reviewing the grievance, please indicate the individual or course in the title line of the email to ensure initial review by a different member of MindScience Collective. The social work consultant will be involved in the resolution of any grievance submitted by a social worker. Individuals who do not feel comfortable submitting a grievance by email may also contact the CE Program Administrator or another member of the CE subcommittee at the addresses below. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, a member of the CE committee will pass on the comments to the speaker, assuring the confidentiality of the grieved individual. All attempts will be made to help the presenter address the source of the grievance and any future offerings by this speaker will be reviewed specifically for responsiveness to this feedback. Significant concerns about a course may result in removal of the course from the website offerings until the concerns are addressed. Grievances will also be used by the CE committee to identify important changes needed for future course offerings. If the grievance concerns a course offering, its content, level of presentation, accessibility, or the technology through which the course was offered, the CE program administrator will bring the concerns to the CE committee and will serve as final arbitrator. If the participant requests action, MindScience Collective will provide credit to another course or provide a partial or full refund of the course fee, as appropriate to the circumstances. Any member of the CE committee who is named as part of a grievance will be recused from disposition of that grievance. To request a written copy of these grievance procedures, please email info@mindsciencecollective.com. CE Program Administrator Danielle Keenan-Miller, Ph.D. 1849 Sawtelle Blvd #610 Los Angeles CA 90025 CE Committee Member Nikki Rubin, Psy.D. 11500 West Olympic Blvd #460 Los Angeles CA 90064

Closed captioning is available for all courses. Should you require any additional accommodations, please reach out to us at info@mindsciencecollective.com and we will be happy to assist you.

MindScience Collective is committed to protecting the privacy and security of our users’ information. Our courses are hosted by LearnWorlds, which provides secure infrastructure, including encrypted data transmission and payment processing, isolated databases, and password protection. All credit card transactions are handled directly through LearnWorlds, and MindScience Collective does not directly store or process payment card information. We monitor for unusual activity, strictly limit access to user data, and follow best practices for account security. In the unlikely event of a data breach, we will act promptly to secure our systems, work with LearnWorlds to investigate the issue, and notify affected users as appropriate. We are committed to transparency and will provide clear information and guidance should any incident occur.

We'd love to hear from you. For general questions or concerns, or issues with a particular course, please reach out to us at info@mindsciencecollective.com and a member of our team will get back to you. If you have a question for an instructor, please send it to info@mindsciencecollective.com and we will make sure it reaches them.